Last summer Watchdog investigated the hygiene standards of some top hire car companies. They took swabs out when test-driving some of the cars.
The BBC released this statement from all of the tests:
“Aligned with Hertz’s firm commitment to provide customers with vehicles and extras in optimal condition, we have thorough cleaning procedures in place, including for child seats. Our customers’ safety is our number one priority and we fully understand the potential health risks involved in failing to comply with the aforementioned procedures.
While the results of our customer satisfaction survey in the UK show high scores for the “vehicle condition” category, we are very concerned when occasionally a vehicle or any of its extras do not meet our high standards. We have taken this opportunity to reinforce our cleaning procedures with all our staff and our valeting services provider in order to ensure they are fully observed.”
Europcar would like to thank BBC Watchdog for bringing this to our attention and we are currently investigating the issues raised.
Europcar aims to provide the best car rental experience for each of its customers, and therefore ensures that all its vehicles are fully valeted and cleaned to the highest possible standard ahead of every rental.
“We are very concerned by the results of the tests that Watchdog undertook on our vehicles.
We would like to thank Watchdog for bringing these findings to our attention as they indicate that our cleaning procedures have not been adhered to at a number of branches.”
“The evidence presented to us by Watchdog shows that these processes are not being followed consistently. We have fallen short of our high standards in these instances and will do whatever it takes to put right.”
To read the full article visit this link: http://www.bbc.co.uk/programmes/articles/3pgHNGLTY7VVP547yPWng5z/hire-cars